MoissaniteBay certifies the authenticity of its laboratory-grown moissanite and confirms that each of our IceMoissanite gemstones is always inspected before shipment to meet the strictest quality standards. As a result, your moissanite will remain free from damage and changes in color, clarity, brilliance, or fire. In addition, MoissaniteBay guarantees that your moissanite is conflict-free, ethically sourced, and eco-friendly.
In the unlikely event that the optical properties of your moissanite gem alter, the jewelry, together with a copy of your digital proof of purchase, should be sent to us. We kindly ask you to contact us promptly to evaluate and resolve any issues accordingly. We will replace stones with defects with gemstones of the same value, color, clarity, cut, and carats. Additionally, we will gladly repair anything determined to be a manufacturing defect at no cost to you and help you with any inquiries concerning non-warranty damage or upgrade needs you may have.
Our warranty means confidence when buying moissanite online. We stand behind the quality and craftsmanship of our products. Our Limited Lifetime Warranty ensures that your gemstones will maintain their brilliance and fire for centuries to come. MoissaniteBay has become a standard of excellence for industry professionals and moissanite enthusiasts around the globe. Our laboratories maintain the highest grading standards while utilizing cutting-edge gemstone testing equipment. We support the GIA® standards as defined by the GIA® grading laboratories. All IceMoissanite gemstones, whether loose or jeweled, are VVS1 in clarity and DEF in color.
In line with our paperless policy, MoissaniteBay issues a Limited Lifetime Warranty digitally for every gem over 1.00ct DEW. Within a week after your purchase, you will receive our Limited Lifetime Warranty at your e-mail in a Portable Document Format (PDF) form. The document includes your gem’s information, as well as a micrograph of its ID number, which is laser inscribed on the gem’s griddle. All our digital Limited Lifetime Warranties are digitally signed and secured with cryptographic information.
Security: Our Warranty QR Code (a type of electronic warranty label) leads our customers to unique product warranty information without the need to spend time searching and preserving warranty cards as traditionally done. All necessary information will appear on your smartphone in no more than five seconds. The Warranty QR Code includes the date of the document’s issuance and its Warranty Key, a sixteen-characters long serial number unique to the digital document. Our warranty key’s sequence is virtually impossible to replicate.
Warranty Registration Instructions: Please visit our warranty registration page and fill in the necessary information on the form provided. If you need to register more than one gem, please complete a different warranty activation form for each item. Gem ID numbers are unique to each moissanite over 1.00ct DEW.
IMPORTANT: This warranty does not include loss, theft, disappearance, or loss of the optical properties of the gem due to incidental or intentional damage such as scraping, breakage, or chipping.