WARRANTY TERMS
The Terms of Our Warranties Are as Follow:
Craftsmanship and quality are the cornerstones of MoissaniteBay. We are proud and stand behind the high quality of our gemstones and crafted jewelry. Below you can find the terms and conditions of the warranty that we offer for our jewelry and gemstones.
LOOSE GEMSTONES
The warranty is effective as of the date of purchase. This warranty applies only to the original purchaser and is non-transferable to another person. Ensure warranty coverage by registering your IceMoissanite gemstone within 28 days of purchase.
Our Limited Lifetime Warranty covers the optical properties of your gemstone, including its brilliance and fire. It also covers the physical integrity of the stone, including chipping, breaking, scratching, and abrasions. Reasonable and proper care must be exercised to prevent damage. For that reason, our warranty does not cover: 1) Damage or defects as a result of or related to accidents; 2) Abuse or misuse; 3) Loss or theft of your gem(s).
FINE JEWELRY
We offer a one-year warranty for our jewelry. As with our gemstones warranty, please note that the warranty is effective as of the date of purchase and is non-transferable to another person.
MISCELLANEOUS
If it is determined that your gemstone(s) or jewelry needs repair or maintenance due to wear and tear or damage, you must follow the recommendation for the necessary repairs or your warranty will become void. Any work needed due to normal wear and tear is the responsibility of the customer and must be performed by MoissaniteBay.
You are responsible for the associated shipping and insurance costs for your gemstones or jewelry to MoissaniteBay. We are not responsible for any damage or loss during shipment. MoissaniteBay reserves the right to replace the item covered by this warranty with a new item; cost(s) to reset any replacement moissanite may apply.
More specifically, all gemstones and jewelry purchased from MoissaniteBay should be handled exclusively by our craftsmen. This warranty is automatically null and void if anyone other than our jewelers perform the recommended repairs, maintenance, or any other work. “Any other work” includes, but is not limited to, operations such as sizing, polishing, and tightening of stones. We reserve the right to refuse the servicing on any piece where outside jewelry work has been performed.
CHANGES TO WARRANTY TERMS
We reserve the right to change these terms and conditions in the future, to serve you better and improve our services. However, it is essential to note that these changes may impact your rights and obligations. Therefore, you must review our warranty terms regularly before and after making a purchase.
*Our warranty applies in the European Union and may vary in other countries.
Important Notice: We provide our Limited Lifetime Warranty for our gemstones in a Portable Document Format (PDF). Please make sure to have a PDF reader available to view the document. If you have any questions or concerns regarding our warranty, do not hesitate to contact us at sales@moissanitebay.com.
