THE TERMS OF OUR WARRANTIES ARE AS FOLLOWS:
At MoissaniteBay, we prioritize craftsmanship and quality in all our jewelry and gemstones. We take pride in the superior standards we uphold and stand confidently behind the exceptional quality of our products. For this reason, we provide a comprehensive warranty for all our jewelry and gemstones. Please familiarize yourself with the following terms and conditions.
JEWELRY WARRANTY TERMS
Our One-Year Jewelry Warranty is effective as of the date of purchase and applies only to the original purchaser. It is non-transferable to another person. To ensure warranty coverage, please retain your original proof of purchase e-mail.
The Warranty covers manufacturing defects and craftsmanship issues in your jewelry, including but not limited to faulty clasps, loose stones, or defects in materials. The Warranty does not cover the following:
- Damage or defects resulting from accidents, misuse, or improper handling of the jewelry.
- Normal wear and tear, including scratches, dents, or tarnishing.
- Loss or theft of the jewelry.
- Damage or alterations caused by non-authorized repair or modification attempts.
It is essential to adhere to our recommended jewelry care guide. Failure to follow these recommended procedures may result in the voiding of your warranty coverage. If your jewelry requires repair or maintenance, please get in touch with us within the warranty period. Our experts will assess the situation and determine the appropriate course of action. We reserve the right to repair or replace the jewelry with a new piece of the same or comparable design. We will offer a suitable alternative if the exact model is no longer available.
Please note that our Warranty does not cover any shipping or insurance costs associated with sending the jewelry to us for repair. You are responsible for ensuring the safe delivery of the jewelry to our designated address. We recommend using a secure tracked shipping method and obtaining insurance coverage.
GEMSTONE WARRANTY TERMS
The Limited Lifetime Warranty is effective as of the date of purchase and applies only to the original purchaser. It is non-transferable to another person. To ensure warranty coverage, please register your IceMoissanite, IceMoissanite Plus, or Luminaqua gemstone(s) within 28 days of purchase using the unique Warranty ID provided on the back of your Warranty Card.
The Limited Lifetime Warranty covers the optical properties of IceMoissanite, IceMoissanite Plus, and Luminaqua gemstones, including their brilliance, fire, and color. It also covers the physical integrity of the stones, including chipping, breaking, scratching, and abrasions. You must exercise reasonable and proper care to prevent damage. For that reason, our Warranty does not cover the following:
- Damage or defects due to accidents, such as dropping or impact.
- Abuse or misuse, including improper cleaning or exposing the gemstones to harsh chemicals.
- Loss or theft of your gem(s), as it is the owner's responsibility to ensure the safekeeping of the gemstones.
- Damage caused by unauthorized modifications, repairs, or alterations performed by individuals not authorized by MoissaniteBay.
Every IceMoissanite, IceMoissanite Plus, and Luminaqua gemstone is accompanied by a Warranty Card, which includes a unique Warranty ID. Please keep this Warranty Card safe, as it serves as proof of warranty coverage. When sending a gemstone to us, you are responsible for the shipping and any associated insurance costs. We are not responsible for any damage or loss during shipment. Our Limited Lifetime Warranty expressly excludes all implied warranties, including but not limited to implied warranties of merchantability or fitness for a particular purpose.
We recommend that all IceMoissanite, IceMoissanite Plus, and Luminaqua gemstones purchased from us be handled exclusively by our experts. This Warranty is automatically null and void if anyone other than our experts performs any work on the gems. We reserve the right to replace the gemstones covered by this Warranty with new gems.
CHANGES TO OUR JEWELRY & GEMSTONE WARRANTY TERMS
We reserve the right to change the above terms and conditions to enhance our services. However, it is essential to note that these changes may impact your rights and obligations. We recommend reviewing our warranty terms regularly before and after making a purchase.
Our Warranties apply in the European Union and may vary in other regions and countries. We are not liable for any incidental, consequential, or special damages arising from the use or inability to use our jewelry and gemstones, including loss of profits, business opportunities, or damages to personal property. Our liability is limited to repairing or replacing the jewelry and gemstone(s) as stated in the above terms.